Over the last five years, WIZSP has worked with Brighter Green Engineering (Abbr: BGE) to develop ‘Bright App’, a SharePoint-based ticketing solution to support BGE’s work in Solar Operations and Maintenance in the UK.
Before its implementation, BGE received field reports in the form of completed Word reports and photographic files. Office team members then compiled work reports for customers that were delivered on a monthly basis. Customers could only see progress on work in the field once it was complete and were unable to easily track trends in equipment failure over time or by the manufacturer. BGE was spending significant time chasing engineers for completed work reports and evidence and then preparing the reports for the customer.
The solution has enabled BGE to seamlessly task field engineers via a PowerApps-based mobile phone application, gather field engineer feedback and work evidence, review and finalise reporting and deliver results to the customer. The system allows customers to view in-progress and completed work at the solar plant level and for their portfolio as a whole, enabling them to analyse performance trends and easily verify contractual compliance. The system also enables BGE to track equipment spares at the site and portfolio levels. In several instances, it has ensured a rapid response to an on-site failure by locating the correct spare wherever it may be located in the country.